Refund Policy:

Sunrise Saves Energy operates under the Energy Savings Scheme (ESS) in New South Wales (NSW) and the Victorian Energy Upgrades (VEU) program in Victoria (VIC). Our commitment is to provide high-quality installation services for various activities in these regions.

Refund Eligibility:
1. Eligibility for refunds is contingent upon adherence to the terms outlined in this policy.
2. Refunds will be considered for services that have not yet commenced or completed to the satisfaction of the customer.
3. Customers must request a refund within 7 days of the service date.
4. Refunds will not be provided for services that have been completed satisfactorily or for any associated administrative fees.

Refund Process:
1. To initiate a refund request, customers must contact Sunrise Saves Energy’s customer service team at info@sunrisesavesenergy.com.au or 1300 130 786.
2. The request will be reviewed, and eligibility will be determined within 5-7 business days.
3. If the refund is approved, the customer will receive a confirmation email detailing the refund amount and the timeline for processing.

4. Refund Process for all completed jobs will only be commenced if Sunrise Saves Energy PTY LTD can’t resolve the issue.
4. Refunds will be issued via the original payment method within 7 business days of approval.

Exceptions:
1. Refunds will not be provided for any services completed satisfactorily or for any associated administrative fees.
2. In the case of cancellations or rescheduling by Sunrise Saves Energy, customers will be notified, and alternative arrangements will be offered. In such cases, refunds will be processed promptly if the customer chooses not to proceed with the alternative arrangements.

Policy Amendments:
Sunrise Saves Energy reserves the right to modify or amend this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

For any questions or concerns regarding our refund policy, please contact us at 1300 130 786.

Sunrise Saves Energy PTY LTD
Unit 3/22 Keon Parade, Thomastown VIC 3074