Sunrise Saves Energy regards customer privacy as a crucial aspect of our relationship with our clients. The privacy policy outlined below pertains to all users of Sunrise Saves Energy’s services and adheres to Internet Privacy Standards. Should you have any inquiries or concerns regarding this policy, please contact Sunrise Saves Energy at 1300 130 786.
Collection of Information:
In order to provide the best possible service, Sunrise Saves Energy may require information from you when using our website. All forms of correspondence, including email, may be collected and stored, particularly concerning sales, support, and accounts. Any information collected by Sunrise Saves Energy is obtained via communication from you or your organization. This communication may occur via telephone, email, mail, fax, or directly through our website.
Use of Collected Information:
Information obtained from Sunrise Saves Energy customers is necessary to provide products and/or services, as well as to maintain a high standard of customer service. Correspondence is recorded to provide service references and to aid in staff development.
Storage of Collected Information:
The security of your personal information is of utmost importance to us. When sensitive information (such as credit card numbers) is entered on our website, it is collected and processed by SecurePay Australia. We do not permanently store complete credit card details. We adhere to generally accepted industry standards to protect the personal information submitted to us, both during transmission and after receipt. For inquiries regarding website security, please email us at info@sunrisesavesenergy.com.au.
Orders:
If you make a purchase from Sunrise Saves Energy, we may request certain personally identifiable information from you. This may include contact information (such as name, email, postal address) and financial information (such as credit card number and expiration date). We utilize this information for billing purposes and to fulfill your orders. Should we encounter difficulties processing an order, we will use this information to contact you.
Communications:
Sunrise Saves Energy utilizes personally identifiable information for essential communications such as emails, account information, and critical service details. We may also employ this information for promotional emails. If, at any time, you wish to discontinue receiving such correspondence, you may request removal from any mailing lists by emailing us at info@sunrisesavesenergy.com.au. You will be notified when your personal information is collected by any third party not acting as our agent/service provider so that you can make an informed decision regarding sharing your information with that party.
Third Parties:
Sunrise Saves Energy may, at its discretion, engage other third parties to provide essential services on our site or for our business processes. We may share your details where necessary for these third parties to provide their service. However, these third parties are prohibited from using your personal information for any purpose other than that for which it was shared. Sunrise Saves Energy does not share information with third parties for any unknown or unrelated uses.
Legal:
We reserve the right to disclose your personal information as required by law or when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or legal process served on our website.
Links:
Links from the Sunrise Saves Energy website to external entities are not covered by this policy. The terms and conditions outlined in this privacy statement apply only to the domain name of www.sunrisesavesenergy.com.au.
Changes to Privacy Policy:
Should Sunrise Saves Energy decide to amend our privacy policy, we will post those changes to this privacy statement, the homepage, and other relevant locations to ensure awareness of the information we collect, how it is used, and any circumstances under which it may be disclosed. We reserve the right to modify this privacy statement at any time, so please review it regularly. In the event of significant changes to this policy, we will notify you via email or through a notice on our homepage.